Refund policy

Refund and Returns Policy

Last updated: 21 September 2026

At G.Taylor Beauty, we want you to be happy with your purchase. If you need help with an order, contact us at support@gtaylor.co.za with your order number.

Change-of-mind returns

For hygiene and safety reasons, skincare products can only be returned if they are:

Unopened and unused
Still sealed in their original packaging
In resaleable condition
Returned within 7 days of delivery

Please contact us before sending anything back. We will provide the return instructions and return address.

Customers are responsible for change-of-mind return shipping costs. Original shipping fees are not refundable for change-of-mind returns. International customers are also responsible for any return duties, taxes, or customs charges.

Opened or used skincare products

We cannot accept returns for skincare products that have been opened, used, tested, or had their seal broken, unless the product is faulty, damaged, or not what was ordered.

Damaged, faulty, or incorrect items

Your order arrives damaged
You receive the wrong product
A product is faulty or defective

Please include your order number, a description of the issue, and clear photos of the product and packaging. We may offer a replacement, repair where appropriate, or refund after assessing the issue. Where the problem is our responsibility, we will cover the reasonable return shipping cost.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to process the refund.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We can only cancel an order before it has been dispatched.

Contact

For returns and refund questions, contact:

G.Taylor Beauty
Email: support@gtaylor.co.za
Whatsapp Enquiries : 0634902575